Terms Of Sale

Welcome to the website (the “Site” or “portolacoffee.com”) of Portola Coffee Roasters. (“Portola”, “us” or “we”). Portola provides its services and products to you subject to these Terms and Conditions of Sale (the “Terms and Conditions”), by which you agree to be bound. In addition, when you use any Portola service, including placing an order for our products through the Site, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, including, but not limited to, Portola’s Privacy Policy and Terms of Use, and they are incorporated into this Agreement by this reference. Portola reserves the right to change this Site and these terms and conditions at any time, in Portola’s sole discretion. These Terms and Conditions constitute the complete and exclusive agreement between you and Portola pertaining to the products identified in your order from the Site.

ACCEPTANCE OF ORDER

Your placement of an order on the Site does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to process your order. Once a completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for shipment.

PRICING AND AVAILABILITY

All prices for products, including associated costs of shipping and tax, are shown in U.S. dollars. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. If for some reason an item on your order is out of stock, we will issue a full refund for such item.

FORMS OF PAYMENT

Portola currently accepts Visa, MasterCard, Discover, and American Express for all orders. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.

CREDIT CARD SECURITY

The safety of your personal information is extremely important to Portola. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Portolacoffee.com does not store any Credit Card numbers or other sensitive data on our servers. Any “stored cards” or orders and customers utilizing Portolacoffee.com’s online ordering or “@ Home” scheduled ordering service are securely billed through a PCI Compliant Credit Card gateway and processor.

SALES TAX

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Portola is required by law to collect sales tax on orders shipped to California. If you are shipping to this state, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

SHIPPING TERMS; RISK OF LOSS

We endeavor to ship all orders for in-stock items within three (3) business day(s). Our standard business hours are 9AM – 5PM (Central Time Zone) Monday – Friday. Standard shipping of products purchase on the Site is via independent carrier not affiliated with, or controlled by, Portola, and you should allow five (5) to eight (8) business days for standard delivery once an order has been shipped. For an additional fee, we offer expedited shipping if that is your preferred shipping choice. All shipping charges are your responsibility, unless waived by Portola. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when Portola delivers these items to the carrier for shipment, and we are not responsible for any shipping delays or problems once the product has been shipped.